Good customer service might seem like a matter of attitude, but with a little knowledge of basic behavioral psychology, any service rep or team can dramatically improve service quality. Great Customer Connections presents a step-by-step program that takes proven psychological principles and turns them into easy-to-apply practices - so each customer interaction becomes a peak experience....
By Richard S. Gallagher
Paperback: 252 pages
Publisher: Booklocker.com, Inc. (May 31, 2011)
Product Dimensions: 6 x 0.5 x 9 inches
Amazon Rank: 2976826
Format: PDF ePub TXT ebook
Every page is pure gold for anyone working in Customer Service, no matter your tenure.
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