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The future of work is already here.Customers are adopting disruptive technologies faster than your company can adapt. When your customers are delighted, they can amplify your message in ways that were never before possible. But when your company’s performance runs short of what you’ve promised, customers can seize control of your brand message, spreading their disappointment and frustration faster than you can keep up.To keep pace with today’s co...
By Dave Gray
Hardcover: 304 pages
Publisher: O'Reilly Media; 1 edition (September 21, 2012)
Language: English
ISBN-10: 144931905X
ISBN-13: 978-1449319052
Product Dimensions: 6 x 1.3 x 9 inches
Amazon Rank: 680886
Format: PDF ePub TXT ebook
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